Privacy Policy — Kantelec Repair LLC

Effective Date: March 1, 2026
Business Name: Kantelec Repair LLC (“Kantelec,” “we,” “us,” or “our”)
Website: https://www.kantelec.com

Kantelec Repair LLC is a Bay Area appliance repair business. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, book service, request a quote, or communicate with us by phone, text message, email, or other channels.

By using our website or services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

A. Information you provide to us

We may collect information that you voluntarily provide, including:

  • Contact details: name, phone number, email address
  • Service details: service address, appliance type/brand/model, symptoms, photos or videos you choose to share, preferred appointment times
  • Communication content: messages you send us by SMS, email, forms, chat, or phone
  • Billing details: invoice details, payment confirmation, and limited payment information (see Payments below)

B. Information we collect automatically (website usage data)

When you visit our website, we (or our service providers) may automatically collect:

  • IP address, browser type, device type, operating system
  • Pages viewed, time on site, clicks, referring URLs
  • Approximate location (city/region) inferred from IP
  • Cookies and similar tracking data

C. Information from calls and texts

If you call or text us:

  • We may collect your phone number, call/text timestamps, message content, and delivery details.
  • Calls may be recorded for quality assurance, training, and dispute prevention where permitted by law. If call recording is used, we may provide notice during the call.

2) How We Use Your Information

We use the information we collect to:

  • Provide and manage appliance repair services (scheduling, dispatch, confirmations, estimates, and service updates)
  • Respond to requests and customer support questions
  • Send service-related communications by phone, SMS, and email
  • Improve our website, operations, and customer experience
  • Prevent fraud, protect our business, and enforce our policies
  • Comply with legal obligations (tax, accounting, regulatory requirements)

We do not use your information for unlawful purposes and we do not knowingly collect information from children.

3) Text Messages (SMS) and Consent

If you provide your phone number to Kantelec Repair LLC, you may receive text messages related to your service request, such as:

  • Appointment confirmations and reminders
  • Technician ETA / “on the way” updates
  • Rescheduling and follow-up questions
  • Service support related to your request

Opt-in / Consent: You may opt in by requesting service through our website forms, calling us, texting us, or otherwise providing your number in connection with a service request.

Opt-out: You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us using the information in the “Contact Us” section below.

Message & data rates may apply. Message frequency varies based on your service request.

No sale of SMS data: We do not sell your phone number or SMS consent to third parties for their marketing.

4) Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Keep the website working properly
  • Remember preferences
  • Measure website performance and marketing effectiveness
  • Improve our services and user experience

You can control cookies through your browser settings. If you disable cookies, some parts of the site may not work properly.

5) Sharing Your Information

We may share your information only as needed for business operations, including:

A. Service Providers

We may share information with vendors who help us run our business, such as:

  • Website hosting and analytics providers
  • Scheduling/CRM tools
  • Messaging/phone providers (for calling and texting)
  • Payment processors
  • Email delivery providers

These providers are permitted to use your data only to perform services for us and are expected to protect it.

B. Legal and Safety

We may disclose information if required to:

  • Comply with laws, regulations, court orders, or lawful requests
  • Protect the rights, property, and safety of our customers, employees, or business
  • Investigate fraud or security issues

C. Business Transfers

If our business is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

6) Payments

If you pay for services, payments are processed through third-party payment processors. We do not store full credit card numbers on our servers. Payment processors may collect and process your payment information under their own privacy policies.

7) Data Retention

We keep personal information only as long as necessary to:

  • Provide services
  • Maintain business records (invoices, communications, warranties, service history)
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

Retention time depends on the type of data and legal requirements.

8) Data Security

We take reasonable measures to protect your information, including administrative, technical, and physical safeguards. However, no system can be guaranteed 100% secure. Please use caution when sharing sensitive information.

9) Your Privacy Rights (California Notice)

If you are a California resident, you may have rights regarding your personal information, such as:

  • The right to request access to the personal information we have about you
  • The right to request deletion of certain personal information (subject to exceptions)
  • The right to correct inaccurate personal information
  • The right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information)

To make a request, contact us using the information below. We may need to verify your identity before responding.

Non-discrimination: We will not discriminate against you for exercising your privacy rights.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies directly.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12) Contact Us

If you have questions about this Privacy Policy or want to request changes to your personal information, contact:

Kantelec Repair LLC
Phone: 510-330-5575
Email: support@kantelec.com
Address: Bay Area, CA (Service Area Business)
Mailing Address: Available upon request