Effective Date: March 23, 2025
Welcome to Kantelec Appliance Repair. By using our services or accessing our website, you agree to comply with and be bound by the following Terms and Conditions.
1. Services Provided
Kantelec provides appliance repair, maintenance, and related services for residential and commercial customers in California. Services include, but are not limited to, repair and troubleshooting of refrigerators, washers, dryers, ovens, stoves, dishwashers, microwaves, and more.
2. Service Call Fee
A non-refundable diagnostic fee of $70 applies to all diagnostics. If you approve the recommended repair, this fee will be applied toward the total repair cost. If you decline the repair, you are responsible for paying the $70 diagnostic fee only.
3. Estimates and Repairs
All estimates provided by our technicians are valid for 30 days. Repairs will only begin upon customer approval of the estimate. Kantelec is not responsible for pre-existing conditions or additional issues discovered during the repair process.
4. Warranty
We offer a 90-day labor warranty on all repairs completed by Kantelec technicians. Parts warranties vary by manufacturer and will be communicated at the time of service. Warranty coverage does not apply to misuse, neglect, or unauthorized repairs performed by third parties.
5. Cancellations & Rescheduling
Cancellations must be made at least 24 hours prior to the scheduled diagnostic to avoid a cancellation fee. Missed diagnostics or same-day cancellations may result in a fee equal to the diagnostic charge.
6. Limitation of Liability
Kantelec is not liable for incidental or consequential damages resulting from appliance failure or downtime. Our responsibility is limited to the cost of the repair service provided.
7. Payment Terms
Payment is due in full upon completion of the service. We accept cash, major credit cards, and approved electronic payments.
8. Governing Law
These Terms and Conditions shall be governed by and interpreted under the laws of the State of California.
9. Changes to Terms
Kantelec reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of those changes.
10. Contact Us
For any questions regarding these terms, please contact us at:
Phone: + 1 (415) 816-7303
Email: support@kantelec.com